A: Before attempting troubleshooting steps, please verify that you are aware of the Connected Latch feature and How to Use Connected Latch, as this feature may be why the lock won't close. If these requirements are met, please follow these steps:
1. Push and hold the padlock shackle down, while selecting UNLOCK in the Teleporte application 3 times. Every time you select UNLOCK, you need to wait until the option is shown again to select again.
2. Release the shackle and push it down again, the system should lock it this time.
3. If the above steps do not work, see How to Reset a Padlock
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article