Verify if your connectivity problems have been resolved after each step below.
Step 1: Check Bluetooth basics
- Verify that Bluetooth is ON in your mobile device
- Keep your mobile device close to the lock, no more than 1 feet away (30cm)
- Avoid connecting your mobile device to other Bluetooth devices (headphones, smartwatches, etc) when trying to connect to a lock.
- Avoid connecting two or more phones to the same lock at the same time as this could cause interference.
Step 2: Reset Bluetooth in your mobile device
- Select Support in the main menu of the Teleporte mobile application
- Select BLUETOOTH TROUBLESHOOTING
- Select RESET BLUETOOTH RADIO
Step 3: Clear Bluetooth cache (Only for Android devices)
- Select Support in the main menu of the Teleporte mobile application
- Select BLUETOOTH TROUBLESHOOTING
- Select OPEN BLUETOOTH SETTINGS
- Select Storage & cache
- Select CLEAR CACHE
- Select CLEAR STORAGE and confirm selection
Step 4: Reset your mobile device
Restart your mobile device: Turn it off completely and then turn it back on.
Step 5: Reset The AP3 Padlock
Press and hold the button on the padlock for 41 seconds. The LED should flash in different colours, notifying that the padlock has been reset successfully.
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