Basic Requirements for opening a Sera4 Lock

Step 1: Smartphone Compatibility

Teleporte is supported in both Android and iOS devices.  The minimum versions supported are Android (6+) and iOS (10.3+)

Step 2: Teleporte Mobile Application

1. Download the Teleporte mobile application, available for Android devices at the Play Store, and for iOS devices at the App Store.
2. Make sure to use the latest version available of the mobile application.
3. For devices not compatible with the app please contact support.sera4@fsconnect.co.za to receive the APK

Step 3: Teleporte Account

1. Verify that you have activated your Teleporte account by setting a password. When users are added to Teleporte, the system sends them an email with instructions to setup a password to activate their accounts.
2. If you have not received a Teleporte Activation email, please contact the administrator of the lock or site that you are trying to access to request a Teleporte account. Activation emails from Teleporte sometimes can be found in the junk or spam email folders, please check these folders as well.
3. After setting a Teleporte password, users can log in to the Teleporte mobile application with the email and password that is registered to their Teleporte accounts.  

Step 4: Teleporte Keys

1. Verify that you have a key assigned to open the lock. You can check your assign keys by selecting the key icon in the mobile application.
2. Validate the access period (valid from | valid until) of the key assigned to make sure the key can be used