Resolve Bluetooth Issues

Created by FS Connect, Modified on Thu, 28 Sep, 2023 at 10:08 AM by Grace Sibeko

Verify if your connectivity problems have been resolved after each step below.

Step 1: Check Bluetooth basics

Verify that Bluetooth is ON in your mobile device
Keep your mobile device close to the lock, no more than 1 feet away (30cm)
Avoid connecting your mobile device to other Bluetooth devices (headphones, smartwatches, etc) when trying to connect to a lock.
Avoid connecting two or more phones to the same lock at the same time as this could cause interference.

Step 2: Reset Bluetooth in your mobile device

Select Support in the main menu of the Teleporte mobile application
Select BLUETOOTH TROUBLESHOOTING
Select RESET BLUETOOTH RADIO

Step 3: Clear Bluetooth cache (Only for Android devices)

Select Support in the main menu of the Teleporte mobile application
Select BLUETOOTH TROUBLESHOOTING
Select OPEN BLUETOOTH SETTINGS
Select Storage & cache
Select CLEAR CACHE
Select CLEAR STORAGE and confirm selection

Step 4: Reset your mobile device

Restart your mobile device: Turn it off completely and then turn it back on.

Step 5: Reset The AP3 Padlock

Press and hold the button on the padlock for 41 seconds. The LED should flash in different colours, notifying that the padlock has been reset successfully.