No key to open the lock

Before attempting troubleshooting steps, please verify that you are following the Basic Requirements of Opening a Sera4 Lock. If these requirements are met, please follow these steps: 

1. Contact the administrator of the site your are trying to access to request access.
2. If the administrator has confirmed that you have a key, then verify that your smartphone has data connectivity to download the assigned key.
3. The middle tab of your Teleporte mobile application - with a key icon - shows all the keys assign to you. Make sure the access period (valid from | valid until ) of the corresponding key is valid.